What is your return and exchange policy?
Not digging the piece you received? We're happy to help you find that perfect piece that reflects your unique style! If you spy another piece that strikes your fancy, send us an email with a link to that item and we'll reserve it for you! Don't see what you're looking for? We often have inventory that isn't up on our website so we'll happily send you photos of another color or style.
email us! firstname.lastname@example.org
*All returns and exchanges must be made within 15 days of purchase.
How/when will my order ship?
All orders are shipped via USPS. We offer Standard, Expedited, Overnight, and International shipping options with tracking included.
Please note that it will take 1-2 business days for us to process your order. This is in addition to the shipping method selected.
Do you ship internationally?
We do! When you find a piece you love simply add it to your cart and proceed to checkout. There will be an option to switch your address to an international address. The shipping and handling fee will also display while in the checkout process. Depending on where you're located, shipping could take up to three weeks. Please note that we are not responsible for any customs fees that may be incurred.
The discount code didn't apply to my order.
We too love a good bargain (we're a little obsessed with Dollar Tree!)
If you're looking for the 15% off discount, please check your email after signing up for our emails. This code won't automatically apply.
Please enter all discount codes in the promo code box at checkout in order to receive the discount. Unfortunately we are unable to apply a discount after an order has been placed.
How much goes back to the women employed at Rebel Nell?
Rebel Nell is fully sustained from the sales of our jewelry - meaning all of the proceeds go back to the women we employ in the form of livable wages, education, and support resources to ensure these women successfully transition to sustainable and independent lives. *High Five*
Do you scrape the graffiti off walls?
No.No.No. We only collect the paint after it has fallen. However - when organizations like The Detroit Riverfront, Eastern Market, and The Alley Project need to clean a wall for a new mural, they scrape the paint and bring it to us.
How is the graffiti repurposed?
Through a super secret process to expose the colors beneath the surface layer. If we told you, we’d have to kill you :).
Where do you source the graffiti?
We like to call the graffiti an abundant local resource. We collect our paint from the Dequindre Cut, The Alley Project in Southwest Detroit, Flint, from the City Walls project through the City of Detroit, and Eastern Market.
I have sensitive skin/ I’m allergic to nickel, what should I get?
All of our jewelry is nickel free, however we would recommend the sterling or gold fill pieces for those who are really sensitive.
Is there lead in this paint?
No. Our graffiti is sourced from newer sources composed of acrylic based paints. However, we do test everything for lead but haven’t had anything test positive.
Do you do custom orders?
Yes! For custom or bulk orders, please send us an email at email@example.com and we'll help you to the best of our ability.
Who do I contact for wholesale orders?
For inquiries on wholesale orders please contact our team at firstname.lastname@example.org.